Order Processing Time

Upon receiving your order, our Picking Team will pick up your order as quickly as possible. If any items are out of stock from your order, a member of our Sales Team will let you know either via phone or email. We can offer you alternative items to replace the missing items, or cancel and send the remaining order.

As a wholesale company, we work hard to ensure products are in stock, however, this is not always possible due to the volume of orders and the huge range of products we stock. Once your order has been processed and payment has been received in full, we will ship your parcel for delivery usually the next working day from the time of dispatch, however, this is not guaranteed due to factors outside our control.

Cut off Times

If your order has been received after 1 pm on any weekday, it may be processed on the next working day. In Peak Periods Such As Christmas, Our Delivery Lead Times May Be Longer Than Normal.

If You do Require A Faster Dispatch Time, Please Contact Our Sales Team on 01634 869452 And We Will Always Try Our utmost to Accommodate Any Request.

Any orders placed on Friday from 1 pm onwards, over the weekend, or on public holidays will only be processed on the following working day.

DELIVERY COSTS TO MAINLAND UK

Orders Below £199.99 (Ex. VAT) P&P Is £6.95 up to 20 kg

Orders Over £200.00 (Ex. VAT) P&P Is FREE up to 20 kg

DELIVERY COSTS TO NON-MAINLAND UK

Non-Mainland UK Postcodes Are:

ALL KW, ALL BT, ALL GY, ALL JE, ALL ZE, ALL IM, ALL IV, AB30-38, AB44-56, G83, FK17-21, HS1-9, KA27-28, PA20-99, PH15-33, PH34-99, TR21-25, PO30-41

Northern Ireland P&P is £6.50 – £14.99 Per every 20 kg

Non-UK Mainland P&P Varies Between £9.99 – £14.99 Per every 20 kg

The FREE DELIVERY Offer Doesn’t Include Pallet Products, please contact us directly for the information.

Please note all prices quoted are for one parcel only (up to 20kgs) and excluding VAT. If your order requires more than one parcel this will incur additional charges. We will contact you to request additional payment prior to the dispatch of your order.

AGE VERIFICATION FOR SMOKING ACCESSORIES :

You must be over 18 to purchase products from this site. We will not sell to persons that do not meet the age restrictions for this product and by continuing with this purchase you hereby consent to the processing of your personal data for age verification purposes. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

At times the age verification check may fail or be referred. In these scenarios we could request passport/driving licence details from you to re-check your details manually against the relevant database to verify age. If you do not wish to release this information to us we can cancel and refund your order.

By using our website you accept these terms*

Where you have asked us to provide an age restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how 1account manage your personal data and view their privacy policy by visiting their website: 1account.net.

Information we collect from other sources*

Where you have asked us to provide an age restricted product or service, we may collect information from One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. We will record that your age has been successfully verified so that you don’t need to go through the process again. You can find information about how 1account manage your personal data and view their privacy policy by visiting their website: 1account.net.

Who we share your information with

Where you have asked us to provide an age restricted product or service, we may share your information with One Account Mobile Limited (1account), and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. 1account may retain relevant data for the purpose of future verification. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account manage your personal data and view their privacy policy by visiting their website: 1account.net.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note if for any reason you fail age verification there is a strong possibility that your order will be delayed, if this occurs please contact customer services immediately on 01634 869452 or email info@ksppartnersltd.co.uk